Ask Experts Questions for FREE Help !
Ask
    Rustywatter's Avatar
    Rustywatter Posts: 1, Reputation: 1
    New Member
    		  
    #1

    Oct 28, 2012, 08:34 PM
    Moen motion sense faucet comes on by itself
    I have a Moen model 87350esrs faucet with motion sense, brand new just installed. Worked fine. Now it comes on by itself for 5-10 seconds then turns off, this repeats every few minutes.
    The wave sensor on the top doesn't turn it on or off and the ready sensor works, but more slowly. Tried taking it through the on/off routine using the motion sensor on top and that deactivated the lower ready sensor, then reactivated it. However I can't activate the top sensor to turn on and off with a wave.

    There is a bright halogen light right above the sink. Could that be interferring?

    Thanks for the help. [email protected]
    Moen's Avatar
    Moen Posts: 1, Reputation: 2
    New Member
    		  
    #2

    Nov 8, 2012, 05:07 PM
    Thank you so much for your question on the Ask Me helpdesk. Moen takes consumer comments very seriously and we were delighted to have the opportunity to assist you. Since others may also need help with the electronic sensors reset procedure, Moen can be contacted at Moen's Contact / Help Information and Phone Number or 1-800-289-6636. Our business hours are 8:00 a.m. - 8:00 p.m. Monday through Friday and 9:00 a.m. - 5:30 p.m. Saturday EST. We are here to provide support and ensure you will be satisfied with your Moen product.
    ma0641's Avatar
    ma0641 Posts: 15,675, Reputation: 1012
    Uber Member
    		  
    #3

    Nov 8, 2012, 05:16 PM
    The sensors are usually heat sensing and a halogen light could possibly produce enough heat. Try this, keep the light off and see what happens. Also note the MOEN response.
    mygirlsdad77's Avatar
    mygirlsdad77 Posts: 5,713, Reputation: 339
    Plumbing Expert
    		  
    #4

    Nov 8, 2012, 06:03 PM
    And that is why our company deals almost exclusively in MOEN. Keep up the good work guys.
    massplumber2008's Avatar
    massplumber2008 Posts: 12,832, Reputation: 1212
    Senior Plumbing Expert
    		  
    #5

    Nov 8, 2012, 06:06 PM
    Love moen products and moen's technical as well as warranty service! Great that someone from moen took the time to post on this!

    An easy number to remember for service is 1800BUYMOEN (same as 18002896636 as posted above)

    Mark
Not your question? Ask your question View similar questions
 

Question Tools Search this Question
Search this Question:

Advanced Search

Add your answer here.


Check out some similar questions!

Moen faucet [ 4 Answers ]

The water turns hot when in cold position

Moen faucet. [ 3 Answers ]

Have a new Moen kitchen faucet. Just installed it a few weeks ago, worked great, no issues at all. Then suddenly one morning it has very low water pressure? Checked the lines, checked the sprayer even pulled the aerator off the end of it and crawled under the house to make sure there were no...

Moen Faucet [ 1 Answers ]

Could you please tell me how to remove the plastic insert that covers up the stem screw in a moen faucet.

Moen Faucet [ 3 Answers ]

Hi Tom I found the site and registered but I still need my son to reduce the size of the pictures so I can attach them. He took the photo-editing software off my computer. I'll get back to you shortly. Thanks. Mark Ingham

View more questions Search