Anytime something like a faucet, new toilet, new shower head, is installed, there's room for error. I'm not by any means a plumbing expert, but I've had the same issue you're having now.
My husband installed a new tap in the kitchen a year ago. Because of improper installation I now have a 3' by 5 foot hole in my ceiling downstairs, due to water damage, all caused by the upstairs tap.
So yes, this could be because of the shower head and improper installation. But that's just a guess.
We have great plumbing experts on this site, so keep checking to see if they've answered. Like I said, I'm by no means a plumbing expert. Not even a little bit.
Good luck.
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