[SigmaSquared]

Hi folks,

I have a bit of a problem. I have activated my ADSL line but it somehow doesn't come through. My phone works perfectly on this phone jack (using a filter), so I know that is operational. I've also tried connecting the modem directly to the phone jack, with no splitter or filter, and still no connection. I've also called my ISP and they say the line is active.

I'm not sure what could be wrong. Any ideas? I have a tech support guy coming down next week, but its going to cost me. Please suggest any thing that could be wrong and how I can go abouts fixing it.

Thanks!

SS

[ScottGem]

Your carrier should help you set this up. That your phone is active doesn't mean that the DSL line is active.

[Curlyben]

One thing that I have found is that ADSL lines work better when plugged into the master socket in your house and NOT any extensions.

This may be worth a try.

[fredg]

Hi,
Here is a link:

http://www.wown.com/articles_tutorials/adslinfo.html

Please go to the site, and scroll down to "installation" of the computer to the ADSL line.
Do you have an ADSL Modem?
This site shows how and what you must do.
Best wishes,
fredg

[SigmaSquared]

Hey folks,

Yes, my phone line AND ADSL lines are both active according to my ISP. Also, I don't have any long cables that connect my modem to the wall jack. I do have an ADSL Modem (D-Link DSL-300G Generation II).

I haven't checked out the site you just posted, but I'll do that soon. Will keep you all updated. Thanks again!

SS

[SigmaSquared]

Okay, read the article, but there doesn't seem to be any additional info on it that I wasn't already aware of. Also, from my understanding (and I've confirmed this with my ISP) the filter is only applied to phone lines. You do NOT use a filter while connecting your ADSL modem to the phone jack.

Bottom line.. I'm positive all the wiring is done correctly, the DSL line is active + all the cables (wirings) are new and work properly.

Is there anything else I could do? I'm having a technician come look at it on Friday. I'll let you know what the problem was and how he fixed it. Thanks!

SS

[SESaskDFC]

Howdy:

Are you using a normal phone cable to go from the phone jack to the dsl modem and then a cat5 cable to go from the modem to your NIC on your system?

Did you setup your broadband connection in Control Panel>Network Connections using the information provided by your ISP concerning your TCP/IP and subnetmask settings?

Murray

[SigmaSquared]

Hi there,

Well, yes, I'm confident all of my settings and wirings are done correctly. I've had ADSL before, but just not in this location. The problem is, the ADSL light on the modem doesn't even turn on! So, either there is a problem with the modem itself (which I doubt because its brand new), or there's some issue with the phone line itself.

SS

[NeedKarma]

DSL modems can be bad out of the box but that is a low percentage possibility. Often when the dsl line card goes live you will hear some distortion when using the phone without a filter. If your dsl light does not even come on and you've followed the install instructions step by step then the next call is to your telco.

[SESaskDFC]

Is this a USB powered DSL modem or does it need it's own power supply?

Murray

[SigmaSquared]

It has its own power supply.

[Press2Esc]

First is the adsl modem sync (or equiv) light ON? If not, try the modem at another wall jack (short phone cord, no filter, no PC connected);

If you have sync, the dsl modem IS communicating with the ISP's DSLAM... Next, you must get your account "authenticated", that is, you'll need to enter your correct login name, password. If applicable, you may need a USB driver andpopssibly a PPPoE driver...

If this doesn't work, wait for your tech visit & pray he/she was not trained in India... :D

P2E

[ScottGem]

If this doesnt work, wait for your tech visit & pray he/she was not trained in India... :D

P2E

Please don't allow bigotry to enter into here.

[NeedKarma]

Please don't allow bigotry to enter into here.

Unfortunately there is a grain of truth/reality there. When Dell outsourced all of their 1st line tech support to India their business customers were outraged at the frustration they felt when dealing with the language barrier and knowledge issues. It wasn't long before they brought their call center back home for their business customers. The home users will still reach the outsourced call center I believe.

[Press2Esc]

Although there is often under-lying truth in most "jokes", I did not intend to insult anyone and I offer my appoligies to to those offended. Check your computer tech support service stats re: customer dissatisfaction with India. In response to these stats, there is movement to locate PC support to other international outsourced sites in coutries such as the Philippines and South America.

Every where the saying "you get what you pay for"? I call it like it is...

P2E

Please don't allow bigotry to enter into here.

[ScottGem]

In my experience much of the problem and complaints about outsourced tech support to other countries is due to a langauge or accent barrier. It usually has little to do with the knowledge or training. Its simply a "failure to communicate".

Any time I have had to call tech support and got routed to an outsoruced location I have had very little problems with the knowledge and ability of the technicians.

[Press2Esc]

So how about it, Sig... Is it fixed? What was the problem? If applicable, for the benefit of others, a closure stmt would be helpful.. :confused:

P2E

It has its own power supply.