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    maxineDU's Avatar
    maxineDU Posts: 1, Reputation: 1
    New Member
    		  
    #1

    Oct 17, 2011, 07:02 AM
    Windows keeps shutting down on my new computer?
    I purchased this Acer laptop last night, already it has shut down 4 times with arror message :
    C:Windows\Minidump\101711-16302-01,dmp
    Also : BCCODE;3b

    I think this is a bad sign that I have a defective computer and feel I should bring it back to the store..
    Curlyben's Avatar
    Curlyben Posts: 18,514, Reputation: 1860
    BossMan
    		  
    #2

    Oct 17, 2011, 07:11 AM
    Seriously as it's that new, take it back and demand a replacement.
    GrantHillsSA's Avatar
    GrantHillsSA Posts: 405, Reputation: 9
    Full Member
    		  
    #3

    Oct 28, 2011, 05:19 PM
    Depending on how old it is... If its new, have it replaced otherwise just backup your info and reload it.
    ACER has a recovery partition that will completely reload your system to it's original state.

    Click Start -> All Programs -> Acer "eRecovery Manager"

    Follow the prompts to completely restore the laptop without saving your Data.
    Pressing Alt+F10 during start up at the ACER screen logo will also access the recovery partition.

    Hope this helps
    Grant Hills
    South Africa
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