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monkfan · Sep 21, 2011, 08:43 AM

Mark
Won't let me attach the photo right now for some reason. This site does this sometimes.
Sandra

massplumber2008 · Sep 21, 2011, 12:33 PM

Hi Sandra...

Price Pfister promised to e-mail me the installation and exploded view of this valve by Thursday at 12:00 eastern time, so crossing my fingers it will happen by then. I e-mailed them again as a reminder, just to be sure, OK?

Check back Thursday after 5:00 PM eastern time... should have something for you... :)

Mark

monkfan · Sep 21, 2011, 01:33 PM

OK Mark thanks
Let me attach it this time, hope u can see it.
Sandra

massplumber2008 · Sep 22, 2011, 06:47 PM

Hi Sandra...

They sent me an exploded view of the faucet, but it doesn't look anything like your picture so I'm going to contact them with the last pics. You posted and see what they think. I'll get back to you A.S.A.P... promise!

monkfan · Sep 23, 2011, 01:39 AM

Thank you Mark,
Take your time.
Did you ever think it would take this long. I did, I am a jinx and nothing was done right in this condo.
Sandra

monkfan · Sep 24, 2011, 05:02 AM

Hi Mark,
I was on their site and the picture attached looks like the one I have, from the front anyway.
Hope this helps.
Have a good weekend.
Sandra

massplumber2008 · Sep 24, 2011, 06:07 AM

Sandra, that's not your stem... your stem is longer... ;)

Please remove all the gunk from around this valve... can't harm anything... promise.

After removing all the gunk, see if that white plate with the numbers will just pull off and forward (may be a temperature limiting device is all). If it pulls off and forward you should finally gain access to the balancing cartridge (stem assembly). Let me know what happens, OK?

I doubt the person at price pfister will contact me back over the weekend, but I will keep sending e-mails to make a pain of myself so they will respond back by Monday (I hope). I am NOT impressed by the delays by these people and will be letting a supervisor know so, too!

Mark

monkfan · Sep 24, 2011, 08:42 AM

Good eye Mark.
Thanks
I will not be able to remove the gunk until Monday, hopefully you will have an answer. I was on their website and was going to contact them but knew you already did and didn't want to duplicate since you are the expert not I. Enjoy your weekend. As soon as I do the above I will let you know.
Sandra

massplumber2008 · Sep 26, 2011, 04:29 PM

Hi Sandra...

Are you 100% sure that is a price pfister faucet? Confirm that, OK?

If so, they say this an OX8 series valve and I have the specification sheet with pictures.

Remove all that gunk and see what you find, OK?

If this is a price pfister, please contact me via private message by clicking on my avatar and the link provided and leave me your e-mail address. I will e-mail the instructions to you shortly thereafter, OK?

Back to you...

monkfan · Sep 27, 2011, 12:49 PM

Hi Mark,
It took awhile but got most of it off. Not sure if you can see it good. There is about 6 screws around it and moved a little while trying to get the gunk out. I thought it was a Price Pfister because it has it on the handle with the #'s 5450. I tried clicking on your Avatar but it brought me to your experience. My email is
<removed>
Thanks
Sandra

massplumber2008 · Sep 27, 2011, 03:41 PM

It just doesn't look like the specification sheet they sent me... *UGH*!

I had them remove your e-mail address... but then I screwed up when I copied it and now I don't have it... **DOUBLE UGH**

Please post it again and I will copy it and then have it removed again. If I remember it was CSI1fan@ something or other... let me know ASAP,OK? Sorry for the inconvenience.

Back to you...