After the fact you can try Small Claims, but there's nothing you can do now.
Any chance she has closed her account out of spite so that you two are left with 1100 each taken from active accounts, or is the money already tied up with the agency? (Of course she could just be procrastinating until the last day, but I would worry.)
If you get along with her, invite her to lunch after you hit the agency for a refund, your treat. A small price to pay. If she works, find out when she's off and they are open.
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