[akajbo]

I have a GE GSL25JFPA that had the water issue, but is now not making ice either. It started with just water over the past year or so, now it is apparently hitting the ice maker. Anybody else seeing the same issue?

[nancycs]

:) :) Well, my first time at this site. I'll be back again regularly!

My Water was not working ice maker works fine.

I got my blow dryer and turned the fridge to zero and freezer to zero (that's like off, not the temp.) stuck some weed wacker line up the nozzle and started blow drying through the flap where the ice dispenses.

I was getting excited, so I pulled out the veggie drawers and wiggled the 200 feet or so of plastic water line (I presume) and I had that water running in less than 10 minute's time.

Then I spent the next hour scrubbing the fridge, but Hey! I'm a woman... I go above and beyond!

Thanks everyone for all your great advice. By the way it is a GE side by side about 4 years old.

Bless you! My husband had the repair guys out three different techs. They suggested he buy a new door for $500!!

That's above and beyond whatever he paid for the guys to come out.


Nancy:) :)

[davette59]

I don't understand why GE sticks their head in the sand and pretends there is no problem instead of standing behind their product. I for one will NEVER purchase another GE appliance. There are too many other manufacturers out there that will support their products.
Any way, I did the blow dryer thing but it got to be a pain in the neck and I also was afraid of melting some of the plastic components. The weed trimmer solution works the best. Just give it a little tug every day or so. One thing I did find out is that the freeze up is worse if you have frozen food close behind the area where the water dispenser is. It makes the time between the freezing much longer if you keep the area behind the dispenser clear so that the air can circulate better at that point.

[Jose Jones]

I bought my GE side by side (GSL25QGPD BS) in October 2004. I began experiencing a slow flow from the water dispenser just after it was installed. The installers blamed it on my home water line. Eventually, the water dispenser stopped working. I found this site a few days ago and detached the line where it enters the freezer door. Sure enough, the water line to the freezer door is fine, but the water freezes inside of the door.

The unit is out of GE's stingy warranty. GE offered free parts to fix the problem if I pay for the labor. The seller/installer will not help.

I wrote a letter to GE and the seller asking them to pay for the labor. We'll see what the response is.

[davette59]

Since the GE people don't stand behind their design errors and don't mind losing customers, I have given this some thought. The weed eater string woks the best but it still freezes up almost every day now. I pull the string in and out a few times and I'm good to go for another day. I moved some of the frozen food from directly behind the door at the water service location and it seems to help. I think it allows more air movement. I am going to try and apply a piece of 3/4" thick styrofoam insulation board to the back of the door to insulate the water lines from the freezer. I will get back after I see if this works.

[unhappycustomer]

I found this site after complete frustration with our GE Profile Refrigerator. We bought it 4+ years ago, and purchased the extended warranty, for at least 3 years. We had technicians come out at least 5 times to fix the dispensing problem with the water from the door. One changed some parts, and it worked for a while, another changed a solonoid? Or something and it worked for a while, each time.. parts were ordered or replaced... but result, it never worked right. We tried leaving the door open, using a blowdryer... nothing fixed the problem. Then recently I began to notice it was getting my vegetable bin food frozen... so I called again for help?
I did not pay for the extended warranty anymore for the last year or so because what was the point.. nobody fixes anything and I get to pay them $150 a year for that? MAIN problem... and everyone needs to hear this one... We bought ours at Sears, so have continued to deal with them for help (! )
They said they would reimburse for a tech to come out and cover labor and up to $100 for parts, so we tried once again.
This appliance is in a 2nd home, so we go weekends. I called for service 3/28 or so. On 3/31, my daughter-in-law went to the house to borrow something and found the entire downstairs flooded.The tech was set to come on 4/5/08. My husband went up to the home, the Fire Dept had removed all the furniture, and they had a company and the insurance assess damages. All carpet, walls, fireplace tiles, drapery, furniture... everything is out and the place is gutted.
The repairman came anyway... said it was a defective valve that caused the water filter to freeze and flood the house.(he wrote that on his bill!) hmmmm.. Sears claims they have no record of ever coming out before that date(5 times! ), but since I have no more warranty, they will do no more than $100 towards parts. They say it has not been a problem before... and I read all the messages about how to fix our own problem... hoses, dryers,. a defect is a defect! I also found a lawsuit pending with GE re: same deal...
Evidently they are quite aware of the issue but are happily selling the product and the warranty and figure each will just deal with it? I don't even understand how the company can do that. My insurance will cover my house damages... but it is one HUGE mess that did NOT have to happen, and I am tired of hearing the 'party line' of they will only cover $100... geesh... fix the darn problem or replace the appliance. I now have to find all the receipts from trips they said they never made... and I have the numbers, so I can get those. But should we have to do things like this?
I did not realize this was as widespread as it evidently is, and wanted to warn those who are patching and plugging and trying to make-do, to beware of what happened to us! Don't let it happen to you! No water dispensing... things starting to freeze... watch out!!

[Diona Slaughter]

Very descriptive & accurate! Thank you! You saved me a repair bill...

[hollscott98]

Same problem here with the water line freezing in a 4-year old GE side by side fridge. Will try the weed whacker line idea. Thanks!

[davette59]

Since my last posting, I have used double sided tape and fastened a piece of "residential foam sheathing insulation" to the back of the freezer door directly behind the water dispenser.
This is a foam insulation board about 3/4 " thick and blue in color. This can be purchased at Lowe's or Home Depot. I have tried the weed eater string, the blow dryer etc. and they only fixed the problem temporarily before it started again. I have had this foam in place for about two weeks and so far the water has not frozen up and the water is dispensing as it should. It doesn't look great when you open the door but I would rather have my water working.
Just to let you know, we have AHS "American Home Shield" homeowner insurance which is supposed to cover all of the house-hold appliances and costs about $50 a month. When I called them about this problem, I was told that the policy didn't cover water service and the wouldn't pay to have someone come out to look at it.
It appears that I have fixed my problem however I suggest that we all boycott GE appliances as well as passing the word about their lack of customer care and not standing behind their product. One person tells ten and each of those ten tell another ten and so on. If dissatisfied customers band together, it is definitely possible to make these big companies squirm. I would be pleased to add my name to any list of dissatisfied customers which we could send to the Better Business Bureau and GE.

[drewharding]

I just found this link today. I have a gss25wgpd since 2004 I have the problem with the water dispenser line freezing. I thought I found the perfect answer and inserted about 12" of nylon from a weed wacker spool. But now it freezes very quickly and I have to pull out the nylon to get a glass of water. Is that what everyone says is a great answer?

[drewharding]

I just went to: GE Contact Us: Voicing a concern about an appliance or an experience with GE

I entered the following comment. I'll post any answer that I might get. Would all of you please do the same?

Please don't tell me that you haven't heard of this issue. There are hundreds of people with this problem. See https://www.askmehelpdesk.com/advice/t-14182.html

The problem is that the insulation on the water dispenser line that runs through the freezer door has broken down. Now the water line freezes often and requires 2 hours of blow-dryer use to defrost same.
Do you stand behind your product or do you choose to hide your head in the sand?

[drewharding]

Here is the automated answer I just received:

"[email protected]" to me
Show details 9:23 am (3 minutes ago)

Please include the following line in all replies.
Tracking number: AT20080501_0000000122

Thank you for contacting GE Appliances.

You have indicated by the e-mail category that you have experienced
A problem with one of our appliances or services. We would like
The opportunity to work with you to resolve this issue and welcome
Your feedback.

If you feel you have chosen this category by mistake and have
An operational question
About your major kitchen appliance, or issues with an appliance
Rebate, please call the GE Answer Center at 1-800-626-2000 (option
5) . We are open Monday 6am through Saturday midnight, ET (closed
Sunday).

If you have a GE service contract and have questions about the
Extended warranty, please call 1-800-626-2224. The hours are
8am to 8pm (EST) Monday through Friday, 9am to 4pm (EST) on Saturdays.

For a GE Smartwater product (water filtration or softener ),
Please call 1-800-952-5039.
Hours 7am to 5pm (CST) Monday through Friday. For GE Water Heaters
Please call 1-800-431-1549.
Hours of operation are, Monday-Saturday 8AM to 8PM EST Sunday
9AM to 4:30PM.

If you have a small appliance such as a toaster, iron, fan, blender,
Etc, which was purchased through Wal-Mart, please call Houseware
Customer Service at 1-877-207-0923 for assistance.

We want to thoroughly understand your situation and feel it can
Be best accomplished by speaking to you directly. If your situation
Pertains to a major kitchen appliance, we will forward your e-
Mail to our Consumer Relations Management Team as a matter of
Record and you can expect to hear from them within 5 to 7 business
Days. It you prefer immediate attention, please contact them
Directly on their priority number, 1-888-348-7563. T hey are
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If you feel the above information can not assist you with your
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Thank you again for your contact.

Sincerely,
The GE Internet Response Team

[davette59]

I emailed GE about this problem. I actually received a return call, However, the person calling me was simply a warm body they hired to return the call and tell me that they have never had any reports of this type problem. They would however send a service person out at my expense to look at it. I told her in a few words what I thought of GE. I did this kindly because she only answers the phone and doesn't know which end of a refrigerator sits on the floor.

With all of that said, I posted something that I tried for a fix on my refrigerator because the weed eater string was still freezing up. If you go back and read my post you will see that I attached some foam insulation to the back of the freezer door directly behind the water dispenser. I think it has been in place about two months now and I have had zero freeze-ups and the water is working fine. Foam insulation, double sided tape and about 10 minutes work. As far as I'm concerned, my problem id fixed, no thanks to GE.

[drewharding]

I also insulated the inside area of the freezer door. I cut the top of a styrofoam cooler 3/8" thick. I used medical adhesive tape to hold it in place. I'll post again if it freezes. I might have to use some construction adhesive if the tape doesn't stay in place.

[Jose Jones]

I bought my GE side by side (GSL25QGPD BS) in October 2004. I began experiencing a slow flow from the water dispenser just after it was installed. The installers blamed it on my home water line. Eventually, the water dispenser stopped working. I found this site a few days ago and detached the line where it enters the freezer door. Sure enough, the water line to the freezer door is fine, but the water freezes inside of the door.

The unit is out of GE's stingy warranty. GE offered free parts to fix the problem if I pay for the labor. The seller/installer will not help.

I wrote a letter to GE and the seller asking them to pay for the labor. We'll see what the response is.

GE refused to pay for the labor, citing their 1-year warranty. The seller, however, stepped up and agreed to pay for the labor. So GE provided the free part (a small heating mechanism which is described in previous posts) and the seller paid the $160 labor fee (what a joke that fee is -- it took the repairman less than 20 minutes to install the part).

My suggestion is to put as much pressure on the seller as possible to have them pay to fix the problem. GE has a one year warranty they try to hide behind, but most sellers have not adopted this warranty. All sellers provide an implied warranty under state law. If your claim is not time-barred (statute of limitations) and if the seller has not disclaimed the implied warranty like GE did, you have a pretty good shot of winning a small claims suit against the seller.

[GreatPumpkin221]

Okay I'm not crazy. Our water dispenser went out a couple of months ago, but the icemaker has continued working. We got this GE side-by-side as a warranty exchange for the first one we bought dying in only 10 months. The first one was bought in March 2003, the replacement arrived in January 2004. I'll try the weedeater test to see where the line is frozen, then might look into the heater part.

As for the comments about not piggy-backing on another question... I think that's BS. I think it's great that I have been able to scroll through so many responses and fixes from so many other people with the same problem from the same fridge. I also think this is great ammo for a complaint, to be able to reference this one tread and point ot the number of people with the same problem, from the same type of refrigerator, all bought within a few months of each other.

Keep posting fellow disgruntled GE consumers!

[davette59]

You might want to look back at one of my earlier responses. I tried the weedeater and it didn't work, it still froze up but just took longer. I used a piece of foam insulation board and fastened it to the door on the back of the water dispenser in the freezer campartment. I used double sided tape to stick it to the door. Since I put this on I have had absolutely no more problems. A very inexpensive fix compared to the heater. My problem has been solved, no thanks to GE. (General Evasion)

[travelgal]

My GE Profile side by side water dispenser is not working also. I have been reading your posts. Did you water filter freeze also? Mine has slush in it, I changed it 2 weeks ago, still happening. GE of course has not solution other than to send a service rep out. I asked for the water heater part, but they had no idea what I was speaking of, surprise. Didn't know if your foam fix would solve the frozen filter too.

[davette59]

I have not had a problem with the filter. The foam will not fix the filter freezing up because the filter is in the refrigerator section. You might try and raise the temperature in the refrigerator some. When I called GE they told me the same thing. First, they never heard of this problem even though you can see many people have called them regarding it. Second, I asked them about the heater and they never heard of it. I suspect they don't want to say there is a heater because that would be admitting that there was a problem. The people they have answering the phones are clueless. I believe they are just warm bodies that pick up the phone when it rings and are programmed to deny any problems. I wish we someone would start a petition for us all to sign and send to the better business bureau. I would be happy to help with it. I am tired of these large corporations dumping on the consumer and not standing behind their products from which they are making hoards of money.

[nuisan]

I just coughed up $255.00 to install the heater that defrosts my water line. I'm writing to the BBB. This is nuts.