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    Lisabunn's Avatar
    Lisabunn Posts: 2, Reputation: 1
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    #1

    Jun 10, 2010, 09:57 PM
    In the event a user contacts the Service Desk, and you are not aware of the applicati
    In the event a user contacts the Service Desk, and you are not aware of the application/function/process they are referencing, how do you respond?
    Devorameira's Avatar
    Devorameira Posts: 2,461, Reputation: 981
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    #2

    Jun 30, 2010, 12:00 PM

    I would imagine that you would transfer them to someone that could answer their questions.
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