[noble123]

I work on the reception of an office where we have no manager or supervisor as such on site.

They are based in another office so we are pretty much left to do things responsibly.
The company we work for are employed by the office company so the contract satisfaction relies on good feedback from staff.

We have Customer Guidelines which I have not adhered to respectively and which I now realise and I now adhere to out of moral responsibility and rules of working. Which I should have done in the first place.

My younger colleague however seems to have adpated to breaking the rules and complacency and I have become concerned.

The main aspects of behaviour consist of the following:

Constantly using the Mobile phone whilst on reception, eating, messy desk, typing repeatedly by use of the internet and not courteously acknowledging staff. Leaving a large handbag in her drawer at reception desk with the drawer open and her bag sticking out because the drawer is 'too big to close'. We are not to keep such items at the desk but in the locker behind reception.

I have had a word about this but she just continues to do it so I have to make sure I stop. To make sure she is not being influenced.

We are not to use the PC for personal use which I have seriouslyreduced. At times she is perpertually typing as if for a document or something or glued to movie watching with an earpiece in one ear.

This is unacceptable from the Managers perpective. I advised her that sometimes she ignores staff due to the computer use whether deliberately or not to which she replied she avoids saying hello at the same time as me and that as long as she smiles at staff...
She is a nice girl but seems oblivious to her behaviour.

I reiterate that the problem may be she saw me do it, or she gets bored (not my problem).

I must add that when ever I have admonished her I have told her I am applying the same checks to myself.

We are employed by a very large international company and she would never be allowed to behave like this on another site and comfortably do as she likes, neither would I.

What can happen to ensure the changes?

There are no offices we have ever worked in where we have gotten away with the lateness, mobile phones and computer use at all, especially within his company.

I think we should now conform to the rules, but how will I convince her of this?

I know that boredom can be a factor but at the site I came from they work 12 hour shifts and can not use the internet of phones at all if they are late more than 3 times they will get the sack so we have to risk boredom or read books instead, or something right?

[tickle]

Noble, I don't know what you can do about your co-worker other then ignore her situation and just carry on with what you are supposed to be doing. You could always report her, but then if she found out, would probably make your working life miserable.

Tick

[noble123]

[QUOTE= ignore her situation and just carry on with what you are supposed to be doing. You could always report her, tick[/QUOTE]#

I will ignore it but it portrays to the company which is the problem of the laid back and aloof approach to work.

Instead of a direct report I asked the manager to amend the Customer Care Policy for the receptionists so that its clearer and I have to adhere to it too.

Good Idea?

Thank You

[tickle]

#

I will ignore it but it portrays to the company which is the problem of the layed back and aloof approach to work.

Instead of a direct report I asked the manager to amend the Customer Care Policy for the receptionists so that its clearer and I have to adhere to it too.

Good Idea?

Thank You

That is an excellent idea, noble, but do you think she will adhere to new guidelines ? If she is a poor worker and chooses to ignore her work schedule I think she is just a malingerer anyway and these type of people go through life using other people's energy.

Tick

[noble123]

I think she is just a malingerer anyway and these type of people go through life using other people's energy.

Tick[/QUOTE]

Hmmmmm

Pretty strong...
My colleague (the Manager for the Café in our Office) just popped around to the desk and saw her open drawer with a big hand bag inside suggesting she close it. She replied hat she doesn't need to keep her draw closed.

Its just these little accumulations that I think properly need to be addressed.