I don't know where you are BUT, yes, you can hire a private process server (doesn't need to be a Licensed Private Investigator) to serve the person.
If you want the person served, then you have to cooperate with the Marshall. In my area after four attempts the file is marked "cannot be served" and goes back to Court. You then have to locate your own process server. Depending on where you are, the process server may or may not have to be licensed to do so.
And, yes, if you get a Judgment you will also be awarded reasonable Court costs/expenses/fees.
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