[Mert87]

I work wihtin a call centre and my current employers are trying to sack me due to me hanging onto a call for about 30 seconds after the person I was talking to ended the call. Does anyone know if there is such law regading this?

[excon]

Hello Mert:

Yes. There is an "at will" law, which means that an employer can fire a worker for ANY reason at all, or no reason whatsoever, as long as the employee is NOT a member of a protected class of workers...

I don't understand "trying" to sack you. When I ran my own operation, I either fired somebody or I didn't.

I'd start looking for a new job.

excon

[twinkiedooter]

The employer is probably "timing" your calls like they do in most if not all call centers. By you hanging onto the call that extra 30 seconds and not disconnecting the call have you realized that you are actually running up the company's toll free phone number by a lot of extra unnecessary minutes. If each call is "held" onto by you for 30 seconds that means for every 10 calls you've racked up another 3 minutes of the toll free number. Now think about it. In one day of holding onto your calls you are causing the toll free number usage to skyrocket. What company wants to keep an employee who costs them too much money? None. Would suggest that you either start hanging up immediately or start looking for another job as they're trying to warn you of your consequences.