[ldwf525]

Ok someone help me out here, I know there is enough computer wizards out their to help. Ok I have DSL internet and I use a D link 624 router to connect my laptop wireless connection. When I click on the intranet link at website for my company I work for it gives me an error message: DNS error- cannot connect to server. I tried to go and change some settings in the dlink setup but I do not know what the hell I am doing LOL. Anyway can someone get me going to right direction.:)

[Perito]

Can you connect to most other sites without any problem?

This might be something you'll have to take up with your ISP. DNS is the service that figures out the IP address of the site from a name (Domain Name Service). If the IP address isn't being found, it may well be that the cable company isn't routing it correctly. If you can connect to other sites without problems, I'll teach you how to use TraceRt that will provide the ISP with information on where the routing gets lost.

[ldwf525]

Yeah I can go to any site on the internet but I have not tried any other intranet site. This is the first time I tried to get on the intranet.

[Perito]

I actually misread your original message. Does your company open your Intranet to you at home? Do they use Virtual Private Networking (VPN) or something like that to allow you to access your Intranet? Most Intranets are private. They don't let just any Tom, or Harry into them. You might have to talk to an internal support guy to see how your company lets people into the Intranet. There are so many different ways to do it that I couldn't begin to guess here.

In any case, this is how to do a TRACERT (Trace Route):

----------------------------------------------------------------------------

Click START | RUN | Enter "CMD" and press OK. You will be in a DOS-like window. In the DOS window, type

"TRACERT [the name of the Intranet URL]". For example, if the URL were "SOMEPAGE", you'd type

"TRACERT SOMEPAGE". If it were on the Internet, you would do the same thing (and this is an example):

TRACERT Google
Might yield this:

TRACERT Google

Tracing route to Google [74.125.95.147]
Over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home [192.168.1.254]
2 22 ms 21 ms 21 ms 98.201.48.2
3 22 ms 22 ms 21 ms 98.213.24.4
4 21 ms 21 ms 21 ms 141.164.93.16
5 31 ms 31 ms 31 ms 141.164.93.49
6 31 ms 31 ms 31 ms 72.14.197.85
7 32 ms 31 ms 32 ms 209.85.254.120
8 42 ms 42 ms 42 ms 72.14.232.141
9 46 ms 42 ms 42 ms 209.85.241.27
10 55 ms 44 ms 44 ms 209.85.240.45
11 43 ms 42 ms 45 ms iw-in-f147.google.com [74.125.95.147]

Trace complete.

You can copy the text from the DOS window by right-clicking on the window and selecting "Mark". Immediately move to the left of the form; left-click the mouse and hold; drag the white region down and to the right until the area you wish to capture is completely highlighted. Then right-click at the TOP of the window (usually a blue bar) and select "EDIT | COPY". The text is then in the copy buffer. Move to another document and paste the text there.

This text should be forwarded to either your ISP (if you're trying to get into your Intranet from home, or something like that) or to an internal support person. This will tell them where the link is being lost. They can use that to fix the problem.

If the problem is that your company's firewall is preventing access, you'll have to take that up with your company's IT personnel.