You are quite welcome. Wish I could have actually helped a bit more.
On the specific issue of the collection agency, here in the US there are strict restrictions on how threatening and how rude they can get. I'm not sure of the situation in Canada, but I think it is similar.
I got some perspective from the inside a number of years ago. Without providing any privileged information, I can tell you that to avoid getting in trouble with state governments some collection agencies do all of their calls from out of state, or even out of country. The context of the info at the time was the US, Canada, and the UK. The primary approach was to pressure people with threats, rudeness, etc. to the point that they would pay.
If you have no legal liability for debts that they are trying to collect from you (you need to make that determination, or perhaps you have legal aid available there), you can pretty much ignore their calls; even hang up on them.
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