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sweetgal21 · Dec 9, 2008, 01:25 PM

Hey, I ordered the bio set, the lotion, cream, oil & soap from www.afrobest.co.uk bt my order has not come yet and they do not answer their or reply to my emails bt have taken the money from my account?
What's happening there?

PunkChic · Dec 9, 2008, 03:32 PM

I'm pretty sure afrobest used to be on eBay because I tried ordering Bio Claire off them too but they did not dispatch the item despite the fact I messaged them several times as to what is going on. I did not receive any replies either. So I got my money refunded by paypal. They also had a lot of negative feeback on eBay for not dispatching items.
You can try ringing their complaint line which is 07944985435. It's open between 11am to 3pm.

sweetgal21 · Dec 9, 2008, 06:02 PM

Originally Posted by PunkChic

I'm pretty sure afrobest used to be on eBay because I tried ordering Bio Claire off them too but they did not dispatch the item despite the fact I messaged them several times as to what is going on. I did not receive any replies either. So I got my money refunded by paypal. They also had a lot of negative feeback on eBay for not dispatching items.
You can try ringing their complaint line which is 07944985435. It's open between 11am to 3pm.

Hey.. thanks 4 helping.I have tried the same num several times and no one answers also left messages and no one has got bck to me. I didn't pay by paypal they took the money out my debit card as I don't have a paypal account this is my 1st time using internet shopping..

PunkChic · Dec 9, 2008, 06:14 PM

Ahh I'm so sorry to hear about this. Not really sure what you can do to be honest.
Just realised that it's also a mobile number. :s

Fr_Chuck · Dec 10, 2008, 06:26 AM

A word of warning, never ever pay online using a debit card from any company, even large well known ones. The debit card gives you non of the protection of a real credit card.

So open up a paypal account if you can, get a small even secured credit card.

You have a lot of protection with paypal, and a whole lot with a credit card.

** just advice for all the readers who may confuse a debit card as a credit card since they look alike

sweetgal21 · Dec 10, 2008, 07:06 AM

Thanku 4 your advice I've learnt my lesson. Jus opened a paypal account waiting 4 confirmation thanku

Originally Posted by Fr_Chuck

A word of warning, never ever pay online using a debit card from any company, even large well known ones. The debit card gives you non of the protection of a real credit card.

So open up a paypal account if you can, get a small even secured credit card.

You have alot of protection with paypal, and a whole lot with a credit card.

** just advice for all the readers who may confuse a debit card as a credit card since they look alike

Th

Fr_Chuck · Dec 10, 2008, 07:30 AM

Now I will even warn with pay pal, not all purchases are as safe, read pay pal rules and policies, I have gotten about 1/2 of my money back though pay pal on purchases I have lost.

Compared to 100 percent on a real credit card where you can contest the purchase if not received.

asking · Dec 10, 2008, 07:39 AM

I ordered a halloween mask from eBay using paypal that was guaranteed to arrive by Halloween. It said this on the original ad and in each email I got from the vendor.

The vendor shipped it ON Halloween and then blamed the us post office for its late arrival. Of course the mask was not much use on Nov 4, when it arrived. I complained to pay pal and they refused to help. They just relayed to me what the vendor said, which was to deny everything. I had the box with the 10/31 postmark, too. Since it was my first purchase through eBay and paypal, I just quit at that point!

sweetgal21 · Dec 10, 2008, 09:26 AM

That's the problem what and who are you suppose to trust when it comes to money thingz change. Well I emailed afrobest again and said to them if I don't get my order I will get sm1 to investigate and that it seems that thy are scamming about haf hour later they text on my phone and said youl receive order by Friday I'm just waiting now hopefuly itl arrive.

asking · Dec 21, 2008, 08:44 AM

NotsosweetgalToday, you wrote:

Well I emailed afrobest again and said to them if I don't get my order I will get sm1 to investigate and that it seems that thy are scamming about haf hour later they text on my phone and said youl recieve order by friday I'm just waiting now hopefuly itl arrive.

Your saying that you'll receive your order by Friday was good. I was trying to be supportive of you. Not sure why you gave me a reddie or are so sensitive. Anyway, this was posted 11 days ago. Did the order come?

Next time, give people the benefit of the doubt. Also, texting writing is strongly discouraged here. Write out your words and use punctuation. If you don't know how to spell something, just guess.

sweetgal21 · Dec 21, 2008, 08:51 AM

Originally Posted by asking

NotsosweetgalToday, you wrote:

Your saying that you'll receive your order by Friday was good. I was trying to be supportive of you. Not sure why you gave me a reddie or are so sensitive. Anyway, this was posted 11 days ago. Did the order come?

Next time, give people the benefit of the doubt. Also, texting writing is strongly discouraged here. Write out your words and use punctuation. If you don't know how to spell something, just guess.

I am really sorry I thought your reply was to my previous post. Yes I received my order thanks just a bit confused on what to use? Sorry once again.

asking · Dec 21, 2008, 08:54 AM

Originally Posted by sweetgal21

I am really sorry i thought your reply was to my previous post. Yes i recieved my order thanks just a bit confused on what to use? Sorry once again.

Apology accepted! Glad your order came.