[Coldcat]

Hi there, I'm kind of a drive by wonder here. This does look like a cool forum though. Very useful info I'm sure I could find.. I'm used to V-bulletin so feel very home here

oohK anyway.. .

My problem is I'm trying to help out my brother inlaw with his HP printer (P2015) that is just has the paper jam light on, I've tried the reset button already on the left hand side below the circuit board, and have opened and closed everything on it so check for paper but its not working.

I also did the following

To do a Cold Reset:
1. Turn off the printer.
2. Press and hold the Go button.
3. Turn the printer on, and continue to hold the Go button for at least 5 seconds, but not longer
than 15 seconds. During this process, the Attention LED turns on.
4. Release the Go button.

and did this

To do an NVRAM Reset:
CAUTION Only perform the following procedure if absolutely necessary. Performing an
NVRAM initialization resets some parameters that cannot be restored later.
NVRAM initialization sets all default variables stored in NVRAM back to factory default values or to a
default ROM value, depending on the variable. It also performs a system reset.
NVRAM initialization resets the following:
�œ All menu settings to factory default values
�œ Factory settings such as formatter number, page counts, and factory paper settings
Use the following procedure to perform an NVRAM initialization.
1. Turn the printer off.
2. Press and hold down the Go button.
3. Turn the printer on, and continue to hold the Go button for at least 20 seconds. During this
process, the Go button, Attention, and Ready LEDs each turn on.
4. Release the Go button.
The printer lights begin cycling. After the NVRAM initialization is complete, the printer returns to the
ready state.

but no luck hey it didn't even respond to that
is there any other tricks ?

thanks in advanced.
Cc

[donf]

Generally speaking there are two types of paper jams. One an actual paper jam and the other a phantom jam.

Phantom jams come in two flavors. A jammed sensor that cause a constant jam present notice or the more common variety, a sensor held in the operated position by a scrap or shard of paper.

Ask your brother-in-law if the constant jam problem occurred after having to tear out a piece of paper.

[Coldcat]

Yeah it is a phantom jam, I've looked everywhere and can't find anything scraps, do you know where the sensors are ? And what would I be looking for ?

Thanks for the help

Cc