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    cm4tblynm's Avatar
    cm4tblynm Posts: 3, Reputation: 1
    New Member
    		  
    #1

    Sep 30, 2008, 12:26 PM
    Freezes at login
    What do you do if a user can't log into windows? (screen stuck on hour glass)
    seahwk83's Avatar
    seahwk83 Posts: 3,276, Reputation: 212
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    #2

    Sep 30, 2008, 03:49 PM

    Any changes that either happened or that you perhaps made to your computer around the time that the problem started; particularly any software or hardware that you installed or setup.

    What OS?


    Turn off PC and then restart and start tapping the F8 key

    A option menu should come up and choose the option
    Last Known good configuration and let it go through process to see if gets into windows

    Post back
    cm4tblynm's Avatar
    cm4tblynm Posts: 3, Reputation: 1
    New Member
    		  
    #3

    Sep 30, 2008, 03:56 PM

    Thanks Seahwk83.

    XP. Unknown updates or changes. Just need to know best method to support over phone.

    If the Last known good config doesn't work then would I try to restore from an earlier date?
    seahwk83's Avatar
    seahwk83 Posts: 3,276, Reputation: 212
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    #4

    Sep 30, 2008, 03:59 PM

    Yes, that would be next logical step - hopefully with the last configuration option, it will reset itself to before this happened

    On that same screen, you will have option of course to go to safe mode, in safe mode go to system restore to previous date to see if that will help
    cm4tblynm's Avatar
    cm4tblynm Posts: 3, Reputation: 1
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    #5

    Sep 30, 2008, 04:21 PM
    Comment on seahwk83's post
    Very good answer! Thanks!
    marked's Avatar
    marked Posts: 41, Reputation: 0
    Junior Member
    		  
    #6

    Oct 2, 2008, 08:49 PM
    Quote Originally Posted by cm4tblynm View Post
    Thanks Seahwk83.

    XP. Unknown updates or changes. Just need to know best method to support over phone.

    If the Last known good config doesn't work then would I try to restore from an earlier date?
    YOu can also try to boot from safe mode and do a system restore from there
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