[gr6]

Email received cannot be deleted

[ScottGem]

What e-mail client and/or service. What happens when you try?

[JBeaucaire]

LOL, GR6, pay attention to the post content and not the advertisements around the edges! Hehe, Scott asked you to describe what happens when you try to delete an email, and also tell us what Email program you are using.

(chuckle)

[ScottGem]

Of course it didn't help. That's because you didn't provide us enough information to help you. So I was forced to ask for specific info to go on. Nor did I offer the opportunity to buy books, rather my signature is a way of indicating my expertise.

If you want help you need to provide us with some info that we can use to figure out the problem.

[JBeaucaire]

Basics for Repairing Outlook Express most common problems:

1. Restart the computer (solves way more problems than it should)
2. Delete your Temporary Internet Files
   
   1. In Internet Explorer, click Internet Options on the Tools menu
   2. In the Temporary Internet files panel, click Delete files
   3. In the pop-up alert window, select the Remove all offline files check box, and then click OK
   
   If you do not select the check box, the temporary files used by Outlook Express will not be removed.
   
   
3. Empty your deleted items folder
   
   1. Right click on Deleted Items
   2. Choose Empty Deleted Items Folder
4. Compact your mail folders
   
   1. In Outlook Express, click FILE > Work Offline so that no new messages will be arriving
   2. In the Folder List, click on Outlook Express so that no e-mail or news folder is open
   3. Close the Folder List by clicking the X in the upper right-hand corner of the list panel; Alternatively you can click Layout on the View menu, and then clear the Folder List check box
   4. Select FILE > FOLDER > COMPACT ALL FOLDERS; Do not use your computer until the process is complete, which might take several minutes
   
   If an error occurs, close Outlook Express, re-open it, and begin the process again from the top. If the same error occurs again, close Outlook Express, restart your computer (or log off and then log on again), open Outlook Express and then begin the whole process again.
   
   
5. Reregister Outlook Express
   
   1. Click START > RUN
   2. In the Open box, type msimn /reg, and then click OK (Note that you will not see anything happen.)
   3. In Internet Explorer click TOOLS > OPTIONS
   4. Click the Programs tab and select Outlook Express as the default e-mail client and as the default news client. You can change those later if you wish.
6. Reregister libraries - Dynamic Link Libraries (DLLs) are files that contain functions that may be shared by other programs, such as recognizing hyperlinks, displaying rich content, and so forth. These specific DLLs are used by Outlook Express, and can cause glitches in the visual display if they are damaged. Reregistering a DLL using regsvr32 is similar to reinstalling those functions and thus makes sure they are installed and working correctly.
   
   1. Click START > RUN
   2. In the Open box, type regsvr32 urlmon.dll, and then click OK
   3. Repeat step 1 for each of the following commands:
      regsvr32 mshtml.dll
      regsvr32 shdocvw.dll
      regsvr32 browseui.dll
      regsvr32 msjava.dll
7. Create a new Identity - This will create a new message store folder as well as all new registry keys. This should not be necessary unless our previous efforts have failed to correct the problems.
   
   1. Export your e-mail and news accounts in Outlook Express so that you can import them into a new Identity.
      
      • In OE, click on TOOLS > ACCOUNTS
      • Click the Mail tab and select the default account.
      • Click the Export button and select a location for the exported file. Make sure the extension remains “iaf” (for Internet account file).
      • Repeat the steps above for all your email accounts.
      • Click the News tab and repeat the steps above for all news accounts.
      • After all mail and news accounts have been exported, click Close
   2. Select FILE > IDENTITIES > Add New Identity
   3. Type in a name for the new Identity, and then click OK
      
      
   4. Click Yes to switch to the new Identity
   5. Click Cancel to close the New Account wizard. If you are prompted to import settings or messages, select “Do not import at this time” or Cancel.
   6. Click TOOLS > ACCOUNTS
   7. Click the Import button and select the first *.iaf file you created when "exporting" your email accounts. Repeat until all accounts have been imported.
   8. Import the mail messages from your old Identity
      
      • Select FILE > IMPORT > MESSAGES
      • Select Microsoft Outlook Express 6 from the list of programs, and then click Next
      • Select the name of the Identity to import, and then click OK
8. Reinstall or repair Outlook Express - By now you have repaired the most common causes of funny glitches in Outlook Express. If the strange behavior is still happening, it is time to reinstall or repair the basic Outlook Express program files themselves. Because both Internet Explorer and Outlook Express are integrated into Windows itself, doing so is a little more complicated than for most programs. Microsoft has therefore prepared a detailed guide to reinstall or repair both Internet Explorer and Outlook Express. Be sure to read the article carefully and follow only the steps for your version of Windows and Service Packs.
   

[JBeaucaire]

SHIFT-DELETE might work a little better... skips the OE trash bin.

You might try disabling your AV software just long enough to start OE and see if it's interfering with your email in some manner.

[JBeaucaire]

Email received from Gr6 indicating the first 3 steps in the Repair Tools above cleared it up. All good now.