I recently "upgraded" from XP (great OS) to Vista (huge mistake). I was walking around the local Office Depot. A force from the Dark Side lured me to the display of Vista OS software. Had a little extra cash on me. Read the box and saw all the delightful and alluring marketing jargon. The words "Upgrade" were in bold letters on the front. Bought it. I'm now in hell. The first thing that happened is that my Compaq Presario R4000 laptop didn't want to take the new software. It wouldn't accept the product code. Had to get on the phone with an East Indian fellow who sounded like he had a mouth full of elephant dung. After that long and tedious ordeal, I was finally up and running. Hooray! Wait a minute... something is wrong here. No audio. Where's my audio? Locate my audio driver and try to get it up and running again. CRASH! System scrambled then all went blank. Brought system back up in safe mode. Returned to last safe settings. Whew! Up and running again but still no audio. Contacted Windows. Too cowardly to reply to numerous requests for help. Contacted Compaq. After several attempts, finally spoke with this kind East Indian lady (no elephant dung but still difficult to understand). She finally located a Vista compatible audio driver and sent me the downloadable info. Very nice of her but didn't work. Out of frustration, decided to write a letter to Microsoft. Went into Word wordprocessor. Not there. Gone. Lost in never never land. Went back to Office Depot and paid another $250.00 for Windows 2007 (not nearly as good as the last version but will have to do). Still living with no audio and a lesser version of Word but, hey, there are starving people out there. Will settle I guess. Anyone with similar horror story?