Originally Posted by ScottGem
I worked in collections for a few years early in my career. I don't think it fair to condemn a whole industry for the excess of a some of them.
From the collector side, most people who don't pay their bills are very hostile towards collectors. The more work a collector has to do to contact a debtor, the worse the debtor is.
When I was doing it, the debtors that kept in contact, made an effort to pay and didn't try to duck out on their debts were treated courteously and respectfully. The ones that refused our calls, lied about payments or financial condition or otherwise attempted to skip out on their debts were treated more harshly.