You have been called to Fort Thunder Airport to repair the new HAL2000 unit manufactured by your company, CampCo. Electronics. HAL is $20,000 uninterruptible power supply used by the airport’s radar system. The airport manager, J. Alfred Prufrock, explains that incoming and outgoing flights are at risk. A major storm is approaching, with potential for disrupting power to the airport, and it is imperative that the HAL 2000 be repaired immediately.
You troubleshoot the unit and discover that its V-10 circuit board is defective. However, when you check your repair service locker, you discover that you do not have this board in stock.
You call the office for advice from Eric Stern, director of the CampCo. Service department, but all you get is his voice mail. Based on your experience as the regular service technician for Fort Thunder Airport, you realize that the only possible substitute for the V-10 board is the T.S. Eliot v-12 board.
You do not stock this equipment, but you know that a v-12 is used in controlling the airport’s departure and arrival monitors.
However, using an Eliot board in the CampCo unit will violate patent rights and a restricted use clause, creating the possibility of a suit against CampCo. Furthermore, removing the V-12 would disrupt the posting arrival and departure information at the airport.
Your task is to take the most appropriate actions under the circumstances. You might decide to temporarily remove the V-12 board and install it in the HALL 2000, or to alert airport authorities that a V-10 board needs to be obtained from an outside source as quickly as possible, or select another course of action.