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-   -   Fed Ex Packages (https://www.askmehelpdesk.com/showthread.php?t=824087)

  • Apr 23, 2016, 06:58 PM
    catonsville
    Fed Ex Packages
    I was supposed to get 5 packages Overnight Priority by 10:30 AM on Friday.
    I received 4 Packages and have yet to receive 5th package now scheduled to
    Arrive on Monday. Do I have a legitimate complaint? For a adjustment of the
    Charges?
  • Apr 24, 2016, 01:04 AM
    Fr_Chuck
    The shipper (who is considered the payee normally) would have a claim depending on the level of service they paid for.
    There is guaranteed overnight, guaranteed next day and so on.
    If there was a guaranteed arrival date paid for ( not merely an estimated date) then the shipper has a claim for the service paid for.

    If you were buying something from someone, and they promised you arrival as part of your purchase agreement, you would have a claim against the seller or shipper.
  • Apr 24, 2016, 06:22 AM
    catonsville
    Quote:

    Originally Posted by Fr_Chuck View Post
    The shipper (who is considered the payee normally) would have a claim depending on the level of service they paid for.
    There is guaranteed overnight, guaranteed next day and so on.
    If there was a guaranteed arrival date paid for ( not merely an estimated date) then the shipper has a claim for the service paid for.

    If you were buying something from someone, and they promised you arrival as part of your purchase agreement, you would have a claim against the seller or shipper.

    It was Guaranteed Priority Overnight by 10:30 am. I am paying the shipping costs in the end.
  • Apr 24, 2016, 06:26 AM
    ScottGem
    Quote:

    Originally Posted by catonsville View Post
    It was Guaranteed Priority Overnight by 10:30 am. I am paying the shipping costs in the end.

    What does "in the end mean". Unless the items were shipped under your account and you are being billed directly for the cost, then it is the seller that has the claim, not you. You need to deal with the seller for any adjustment to what you paid.
  • Apr 24, 2016, 07:10 AM
    talaniman
    You can always make a claim to be reimbursed when service fall short, and I would ask for an adjustment to be made, but how that's done would be up to the seller, if they agree at all.

    No harm in asking though.
  • Apr 24, 2016, 07:13 AM
    catonsville
    It means A= Seller B= Buyer C= Shipper X=Damaged Party
    A arranges to ship using C Guaranteed
    A pays C
    A bills B
    B gets C Late
    X Is Who? An Should Get Their Charge Adjusted
  • Apr 24, 2016, 07:52 AM
    catonsville
    Quote:

    Originally Posted by talaniman View Post
    You can always make a claim to be reimbursed when service fall short, and I would ask for an adjustment to be made, but how that's done would be up to the seller, if they agree at all.

    No harm in asking though.

    You are right.
  • Apr 24, 2016, 08:11 AM
    J_9
    Quote:

    Originally Posted by catonsville View Post
    It means A= Seller B= Buyer C= Shipper X=Damaged Party
    A arranges to ship using C Guaranteed
    A pays C
    A bills B
    B gets C Late
    X Is Who? An Should Get Their Charge Adjusted

    Easier said...

    Store agrees to ship using FedEx Guaranteed

    Store pays FedEx

    Store charges me

    I get package late.

    Your beef is with the Store that you paid to have your package shipped. They should adjust your bill accordingly. The Store then has a claim against the shipper.
  • Apr 24, 2016, 08:39 AM
    catonsville
    Quote:

    Originally Posted by J_9 View Post
    Easier said...

    Store agrees to ship using FedEx Guaranteed

    Store pays FedEx

    Store charges me

    I get package late.

    Your beef is with the Store that you paid to have your package shipped. They should adjust your bill accordingly. The Store then has a claim against the shipper.

    Correcto
  • Apr 24, 2016, 10:26 AM
    ScottGem
    Quote:

    Originally Posted by catonsville View Post
    It means A= Seller B= Buyer C= Shipper X=Damaged Party
    A arranges to ship using C Guaranteed
    A pays C
    A bills B
    B gets C Late
    X Is Who? An Should Get Their Charge Adjusted

    The main point here is that A pays C. In this case both A & B are X. But B's problem is with A A's problem is with C. So B asks A for an adjustment and A puts in a claim with C for an adjustment.
  • Apr 24, 2016, 10:52 AM
    catonsville
    Quote:

    Originally Posted by ScottGem View Post
    The main point here is that A pays C. In this case both A & B are X. But B's problem is with A A's problem is with C. So B asks A for an adjustment and A puts in a claim with C for an adjustment.

    Thanks Scott you solved it without rewording it.

    Sorry, I hit my own comment as helpful, meant to do to Scott. Why when I hit Scott's comment as helpful, it said I
    must spread it around?
  • Apr 24, 2016, 12:43 PM
    ScottGem
    Probably because you had recently marked another response as helpful. So it won't allow you to pile on.

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