Identify sources of technical support information that can serve as the essential information tool for ICT system support desk?

Hi,
Here is a good place to start with information you need:

http://hsc.csu.edu.au/info_tech/elec...CAITS016B.html

It lists the sources and what types of technical support info you need.

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Best wishes,
fredg

Please don't ask or expect us to do your homework for you. Your instructor gave the assignment for YOU to do. It would be unethical of anyone to do the work for you. There is a wealth of information on the WEB, Google among other search engines can help you gather that info.

exactly^^^^ oh one good search engine. www.dogpile.com it compiles them all