I have a question, a friend of mine currently works for a company that offers PTO for both full time and part time employees, they do not offer PTO for someone in an on call status. She was full time for about 3 years and just recently went into an on call status, in a different dept and at a different hourly rate. Because of the transition she had to be paid out the PTO she accrued because she was going from FT to On Call; however when they paid her out they paid her PTO out as her new rate and not at which she accrued it at. Could this be an error or was this paid out correctly?

Sounds incorrect. She should have been paid out at the rate she earned it.

Thank you, that was our thoughts to as well as the thoughts of a few others that we had asked but figured we should get as many answers/thoughts as possible before questioning it. Thanks!

I don't think you should ask 'others' about this. Generally anyone would go directly to payroll to find out about what appears to be a discrepancy on their pay cheque. Why waste time, just go directly to the person who can give a qualified correct answer and get it over an done with. Its her money.

I agree with tickle. The first thing that should have been done is point out to payroll/HR the discrepancy and see what they said.

Agree, it was "earned" at the higher rate of pay, and should be paid at the higher rate.

But before even talking to anyone else, you should talk to the HR department