How can I remove or even just lighten up the color of my hair after applying bigen permanent hair color. It is almost black. I wanted a nice brown color

Don't know. What country are you in where you bought this? You are are on an international site and I don't recognize this brand.

Yes help me too, I went to a salon and got a removal done then next day a soap cap then the dumb asses colored six inches of virgin carrot orange and the bigan was still black

Post a pic of your hair problem. Hair is a very soluble commodity, soaks up whatever one puts on it, and then we wonder why we have a problem with hair colour.

Cut if off and start over again; go back to basics