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-   -   Unable to open email links. (https://www.askmehelpdesk.com/showthread.php?t=770795)

  • Oct 11, 2013, 01:01 AM
    aves
    Unable to open email links.
    Í am suddenly unable to open email links. I use Yahoo mail
  • Oct 11, 2013, 01:53 AM
    Curlyben
    Please clarify your question.
  • Oct 12, 2013, 04:23 AM
    aves
    Quote:

    Originally Posted by Curlyben View Post
    Please clarify your question.

    I am not sure I can be any clearer. When I click on an internet link in my email, nothing happens, it does not open the link. This problem began about a week ago.
  • Oct 12, 2013, 05:15 AM
    Curlyben
    Is this on webmail or e-mail client such as thunderbird ?
    If webmail which browser are you using and have you checked your pop up blocker.
  • Oct 12, 2013, 09:04 AM
    aves
    Quote:

    Originally Posted by Curlyben View Post
    Is this on webmail or e-mail client such as thunderbird ?
    If webmail which browser are you using and have you checked your pop up blocker.

    It´s on webmail. My browser is IE, and I have that the checked the pop up blocker is off.
  • Oct 12, 2013, 09:43 AM
    Curlyben
    In that case, please completely clear your internet cache and start over.

    It's good practice NOT to click through links contained in e-mail, no matter who they come from.
    This is one of the current attack vectors for various malware and trojan infections.
  • Oct 12, 2013, 10:12 PM
    aves
    Quote:

    Originally Posted by Curlyben View Post
    In that case, please completely clear your internet cache and start over.

    TBH it's good practice NOT to click through links contained in e-mail, no matter who they come from.
    This is one of the current attack vectors for various malware and trojan infections.

    Okay, but how do I clear my internet cache - where do I find it? And thanks for your help and advice.
  • Oct 13, 2013, 03:08 PM
    XOXOlove
    Sometimes if you press Ctrl and click simultaneously on the link it can bring up the link in a new window. You can try deleting the internet history by pressing Ctrl and H simultaneously and you should find a delete all history button of some kind depending on which browser you use.

    Also, Yahoo just recently drastically changed their mail layout about a week ago so there will probably be some glitches for a while as there usually are when they change the layout (judging by my own experience using Yahoo mail).

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