Ask Me Help Desk

Ask Me Help Desk (https://www.askmehelpdesk.com/forum.php)
-   Internet & the Web (https://www.askmehelpdesk.com/forumdisplay.php?f=177)
-   -   Can't download documents from my e-mail (https://www.askmehelpdesk.com/showthread.php?t=760917)

  • Aug 1, 2013, 05:08 PM
    Sohl
    Can't download documents from my e-mail
    When I tried to save a document to my computer windows Internet explorer asked if I want to run or save when I say both it deletes the document and say there is a virus on it . When I click to learn about it, I am directed to the below web page

    http://windows.microsoft.com/en-US/windows-8/help-protect-yourself-ie-10?ocid=IE10_protect_viruses


    I am operating windows 7 and just installed Norton internet security on my computer. I called Norton and all I got was people in the Philippines saying that I have to pay for them to help me. Each Norton assistant in the Philippines gave me a different amount ranging from $80. To $99.00. Every time you call Norton for help that is what happens. I regret I bought Norton product.
  • Aug 1, 2013, 05:12 PM
    ScottGem
    It sounds like the attachment has a virus in it. Your anti-virus software did ists job by detecting the virus and blocking it.

    So what more do you want? Was the e-mail from someone you know and trust? If so, you e-mail them back and tell them the attachment they sent had a virus. If its not someone you know then you shouldn't be trying to download the attachment.

  • All times are GMT -7. The time now is 01:32 PM.