I had restricted my sons visits at the hospital and the nursing staff allowed visitors to visit him while I was gone. They acted like it wasn't a big problem and continued about their day.
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I had restricted my sons visits at the hospital and the nursing staff allowed visitors to visit him while I was gone. They acted like it wasn't a big problem and continued about their day.
Dd you report it to the Administrator? Is your son an adult, able to make his own decisions?
I'm not sure I follow this. How old is your son? Why is he in the hospital? Did you make sure the visitor restriction was on his chart? Why did you restrict visits?
Finally, what do you want to do about it?
My son is 4 and he was admitted for prolonged seizures. I made them restricted for personal reasons and yes they documented it in the chart and I did get a copy of it
So the remaining question is what do you want to do about it?Quote:
Originally Posted by DREA1299
I don't know what to do. They shouldn't get away with itQuote:
Originally Posted by ScottGem
Ok, have you reported it to the Head nurse or hospital administrator?Quote:
Originally Posted by DREA1299
I know you said you did it for personal reasons, but the hospital administration is going to look at those reasons. They are going to look at who was allowed to visit and the reasons the nursing staff ignored the order.
If you want to tell us, we may be able to judge whether the hospital staff was wrong or not (which is why I asked the questions). But you need to be prepared to explain it to them. Just citing personal reasons may not be enough.
What you need to do is two-fold. First you call the hospital and ask to speak to the nurse manager of that department and tell her about your experience. Second, you call the hospital's administrator and report the violation.
Also, most likely you will get a survey in the mail from an independent company. If you do get this, fill it out completely and in detail, using the names of the nurses if you know them, before returning. This survey, if you get one, actually scores the hospital. With surveys like this, the hospital will make some changes. At least this is what happens at the facility where I work.
Without knowing the circumstances it's difficult to say but I'm assuming it's a mother/father issue. The father has the same rights to see the child that the mother has. There may also be some sort of Court Order which would override the mother's wishes.
Need more info.
I agree that I think there is more to this story. But the bottom line is still to talk to the Nurse manager or Hospital administrator. They will investigate and take appropriate action.Quote:
Originally Posted by JudyKayTee
Oh, I agree - and that's what I said from the beginning. I just don't think, without knowing the exact circumstances, that the nursing staff was responsible for a "breach." As I said, both parents have equal rights. One cannot lock the other one out without a Court Order. If there is some sort of custody order and the father has rights, the mother cannot deny those rights because the child is hospitalized.
No it wasn't the father it was the parents of the father who I do not care for and the were told not to come. What it comes down to I told the nurse I wanted no one to be there visiting my son and the father did not allow anyone to visit. They violated my rights and I spoke to the supervisor and she was a totally unprofessional and she told me well it wasn't life or death so who cares and I asked her for her name and she told me I needed to figure it out on my own
That's terrible. You need to talk to the Chief Nursing Officer and the Administrator.
At my hospital it's called a "No Pub," which means No Publicity. Anyone who calls or comes to visit is told that we don't have a patient by that name.
Yikes! I agree - I'd be RUNNING to the Head of Nursing and the Administrator. How sad that you were totally ignored at a time like that.
I'll chime in and agree. But I'll ask when this happened. As for that nurse, as far as I know they all must wear name plates. Did she deliberately cover hers?
And why didn't you immediately ask to speak to her supervisor. I wouldn't have left the hospital until I did.
Most of us wear badges, not nameplates. Badges on badge holders are notorious for flipping themselves over.
The complaint I hear most often when I'm inspecting Nursing Homes is the lack of ID - very often the badge is clipped to the waistband (which is allowed) for safety purposes and the resident and/or family simply don't see it. Mine is on a stretchable cord around my neck and I cannot tell you how many times a resident has latched onto it, pulled it toward himself/herself, let it go - and slapped me in the face with my own credentials.
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