It's weird. My video camera saves files in .mts format. I use Premiere Pro 5.5 on my office's desktop computer and also on my business laptop. On the desktop computer, Adobe Premiere Pro 5.5 imports the camera's .mts files just fine. But on the laptop, it says the file has a compression type that is not supported. Same program, same file, different result.

Anybody have an idea why?

Thanks!

Check your codecs.

Not sure how to do that with this program. The basic program info says it's supposed to be able to read that type of file, so I would assume it installed the codec when it installed everything else, but I have no way to sort out where or what to check.

I find this one does the trick: Codec Pack Guide: K-Lite Codec Pack

Here's more on the mts file: What is MTS? MTS Video File Format Description

That didn't work. Oh well.

I should probably clarify that Premiere Pro is the ONLY video-capable program on the computer that can't read those files. Media Player, a thing by Toshiba that came with the computer, all of those can read them just fine. The problem is confined to the one program that really needs to read them.

Your problem may have to do with your file associations. Somewhere in Premiere you should be able to select the files that are associated with the software. Sometimes if you install another program over the one you want to use, it will steal the file associations from the other software. Real player from AOL used to steal file associations all the time and people really hated that. Check in your premiere settings to see if mts can be associated.

Nope. That didn't help. It just keeps saying the file has an unsupported compression type. But the program info says it can work with this type. I'm totally baffled.

What if you were to extract the video to the desktop where you know it works and then copy it over to the laptop? Maybe the laptop is doing something to the file as its copied to the hard drive.

Tried it. No luck. Still open to ideas!

At the moment I'm trying a complete reinstall. There's one way to find out if that'll work.

Reinstalling made no difference. Any more ideas? Please??

You might want to contact Toshiba Tech Support. I suspect your problem starts there. Of course good luck getting them to admit they screwed up somehow. Manufacturers tend to blame the software and software companies blame the manufacturer, usually neither one will take responsibility for screwing up. Some times your anti-virus will tag a part of the software with a false positive rendering certain aspects of the software invalid. Try your reinstall with the AV off and see what happens. You can also scan the program folder afterwords and tell the AV to ignore the false positive if it works. Otherwise the next time the AV automatically scans drive C, it might screw it up again.