Ive been using a magic jack since feb. this year I bought a new one brought it home let it run program and tried to keep my old number had trouble then I had 10 yeas on my old one now I have 11 I don't know what happened I paid for another year phone still won't work oh by the way think my old one got a power surge along with my stereo?

Are you certain you plaid on time? Have you used your Magic Jack account online to check the status of your unit, do that. Magics are just chips and a surge can fry them, my nettalk got fried from a static spark after walking across the room