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Heat will not come on igniter will not get hot enough to lite

I am on solar .the ignighter does not have time to get hot enough to lite unit shuts down .I can start gen and all is well most of the time .I have two units .a 2ton&a3ton. The contractor bailed said he was getting me a lifetime warranty .
But disappeared. Before.
Is there a way to extend the timer by 1 or 2 seconds?
My e mail (mhhinshaw@ EarthLink.net)
My cell 408-512-0049
Please help!
Thanks Marvin hinshaw

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