Hi,

I need help.

1. My laptop's keyboard and touchpad were often (almost 9 of 10 times) not working when I get into Windows.
2. However, it works when I use an external USB keyboard or mouse.
3. Then when I reboot the computer and try to get in the BIOS by pressing the F2 button, it's always working. I wonder why F2 button is working every time I pressed?
4. It seems had a problem with the windows.
5. So I reset the laptop using the recovery function provided by the manufacturer (by pressing the F8 button on startup and then choose recovery), so all files were deleted.
6. However, it is still the same. Any master can help me to solve this? It really makes me sick.

Thanks in advance.

kahzahiarrul

Hi,

My name is Deepa and I work for the Social Media and Community Team at Dell. Please try to do a flee power that is remove the battery and unplug the ac adaptor and press and hold the power button for at least 10 -15 seconds. We are doing this because we want to remove the static charge from your system. Please put back the battery and plug in the charger and try to turn on the system. Please try to update the BIOS and the Chipset from the manufacture's website. If this does not help we might need to reinstall the whole operating system.

In order to help you better please reply with system model number.

Thanks and Regards
Dell_Deepa_R
Dell Social Media Responder