Hotel manager is writing a letter to one his customer because there is no room available for him. He came to watch football match with his family now. Hotel manager put him up in the motel and paid for that. Manager is offering any weekend of his choice next season. And giving him 12 free drink coupons and 4 dinner coupons. And $3000 deposit for past weekend.

Please write it as best you can (without company or personal info) and I will edit.

A quick and simple Google search produced this sample at http://www.apologyletters.net --

Dear {Customer Name}

Please accept our sincere apologies for the inconvenience you may have experienced in respect to [the issue].

At {Company Name}, we take pride in ensuring our customers' satisfaction. Unfortunately, we did not meet your—or our own—expectations. Upon thorough review of the situation, we narrowed the cause to {key staff changes, recent internal system update, office relocation, etc…}.

As a testament to our goal of perfection, we have taken steps to ensure that this will never happen again by {creating company wide training sessions, installing new back-up systems, creating an internal auditing team, etc…}.

Because of this serious oversight, we are going to provide you with {3 months worth of service, a free upgrade, etc…}.

We deeply value your relationship with {Company Name} and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at {email, phone#, website, etc…}.

Yours in service,
{Company Representative}

But my teacher told me to write the details that he has given us.

Use the sample letter as a form or base and plug in your specific details where the curly brackets are. Do I have to write the entire letter for you? Certainly you can figure this out!

Wondergirl love your quotes and your last response cracked me up.