Electric door doesn't open when it should
I wonder if you could help me. Problem regards electric door opener/strike.
The electric strike (door opener) obviously is on the door frame attached to the wall and then there's the door with its latch plate and 'tongue' going in and out.
The problem is this, if the door is opened (hence latch tongue not in contact with electric strike) or if the door is closed but the latch tongue is not out, is still within its compartment/latch (hence latch tongue is yet again not in contact with electric strike) then if one pushes the button to create a connection to open the door we can indeed hear the sound of it doing its job and one can feel the vibration. However, the minute the door is actually closed with the tongue within the door frame electrical latch then nothing happens, no sounds, no more current. How could this be? What is going wrong? And therefore what would need to be checked/fixed. Thank you