Short version: About a year ago my son could not get into his Facebook account, so he created another one. Now someone is using his old one to send nasty messages to people. I can only guess that someone he knows guessed his password and took the old account over.

I went through the "account hacked" stuff with Facebook but because the person who is now using the old account has changed the security question, password, email address, etc. we cannot do anything about it.

Surely the Facebook people know that if an account is hacked, then the hacker will change the email address, password or security question... right?

We are calling the police to make a report, but I am guessing that nothing will be done soon going that route.

What else can we do? Has anyone else run into this issue - and gotten it resolved?

All we want to do is delete the old Facebook account.

I would have thought your first move going though the fools that run Facebook would have done it... but now I'm concerned they are blowing it off...

Subscribing to the thread because I think this is a matter important to many of us.

Try reporting to Facebook again.
My BIL wasn't hacked but his account info was switched with someone else with the same name and they fixed it right away.
I know, it's different, because FB doesn't have proof that your son is your son and not the other way around, etc.
But it doesn't sound right that FB would tell you they can't do anything.