How can I get better at my job?

Honestly the only way to get better at something is to continue to do it. If you choose to study a possible work/guide book Cricket may of given you at the time of hire, this could help. Other than that, just keep working hard, and if you work with customers at all; find someone, a friend, to start talking to regularly. Regular conversation will boost your confidence in customer service and increase your ability to adapt to each customer.

Good luck with the new job!

What is your job at Cricket Wireless?