What can I do when a client disputes valid credit card charges?
As a vendor, I was doing business with a client for the past 4 years. She has been the one to place orders with my company and she has been my only contact at their company.
Last January, she provided a credit card to bill all purchases as the check process was taking too long and was impacting future orders from shipping timely. In September, 2011 I was notified that the card holder was disputing all charges to the card, back to January, (close to $16k in charges).
Seems that my direct client was not the card holder, but instead her son, and business partner, has his name on the card.
I am curious how the law handles this type of situation. Do I contact the police about it, as this was definitely an action with intent to fraud. I am waiting on the results from the Credit Card company to see how they handle the dispute for financial restitution.
Is she liable for criminal activity?
What are my next steps?