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-   -   A hard disk is formed which I can't access? (https://www.askmehelpdesk.com/showthread.php?t=600035)

  • Oct 1, 2011, 12:16 AM
    woriedgirl
    A hard disk is formed which I can't access?
    I bought a HP pavilion g6 last month it was working fine. I had not created any partition in my Hard Disk. But around 15 days back I found that a new disk Q has been formed which I can't access. Whenever I click on it it says "access is denied" .
    I can't even delete it its not there in my control panels disk management. I contacted the Hp service center they asked me to format it I did.But it got formed again after sometime .Yesterday evening it was not there but it was present today morning . I called them again thy said virus issues .I don't understand I have tried 3 antiviruses, 1st norton then kaspersky then Microsoft security essentials. I have no clue what to do.
  • Oct 1, 2011, 02:19 AM
    NeedKarma
    Did you install Office 2010? One of the ways to install it creates a virtual drive named "Q".
  • Oct 1, 2011, 07:30 AM
    woriedgirl
    No I have a windows 7 home basic installed...
  • Oct 1, 2011, 07:55 AM
    NeedKarma
    Well that's the operating system. Often Windows computers come pre-installed with a streamlined edition of Microsoft Office. Have you used Word to opn any documents? If so what does it say when Word starts up?
  • Oct 1, 2011, 08:10 AM
    woriedgirl
    Im sorry I thought you asked me about my operating system I apologise.Yes I have office 2010 , u think that's the reason?
  • Oct 1, 2011, 08:16 AM
    NeedKarma
    Yes:
    Office 2010 Beta adds Local Disk (Q:) to the system Technical Meltdown
  • Oct 1, 2011, 08:38 AM
    woriedgirl
    Thanks do much I ordered a recovery cd & formatted my laptop twice for nothing. Does formatting it within a short interval harmful?
  • Oct 1, 2011, 08:52 AM
    NeedKarma
    Nah, you're OK. Sucks having to re install everything. I got a new computer last year, uninstalled Office 2010 and installed Office 2003, it's really all I need (hate the Ribbon)

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