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-   -   Why can't I download to my computer? (https://www.askmehelpdesk.com/showthread.php?t=594415)

  • Aug 25, 2011, 04:27 AM
    Justinamarie
    Why can't I download to my computer?
    When I bring up Internet Explorer and clik on something I get a box that says there a problem and is closing, in a second it is back. I try to click on links like the ones you have in your answers it goes to a blank window. I thought it was the flash player so I uninstalled to reinstal whe I click on Run or Save it does nothing. Nothing showes up.
  • Aug 26, 2011, 06:20 PM
    FadedMaster
    Have you performed a virus and malware scan?

    Using another computer, download Malwarebytes (Malwarebytes Anti-Malware - Reviews and free Malwarebytes Anti-Malware downloads at CNET Download.com), copy it to a flash drive, then bring that to the malfunctioning computer, install it, update it, and perform a scan.

    Do the same with your anti-virus. If you don't have one, I recommend Avira (Avira AntiVir Personal - Free Antivirus) or Avast (avast! Free Antivirus - Download Software for Virus Protection).

    After that, run HiJackThis (HijackThis - Trend Micro USA) and post the log.
  • Sep 10, 2011, 07:14 AM
    drtom4444
    You have a virus that has put a proxy into your browser. Boot to safe mode and open Explorer and go to Tools>Internet Options>Connections>Settings and go to Firefox if you have it and go to Tools>Options>Advanced>Network>Connection>Settings and see if "Manual proxy configuration" or "Automatic Proxy... " is checked. If so, delete the proxy and use the antivirus programs suggested above to remove the virus. It sounds like the scare-ware that has been going around lately. Malwarebytes and Norton both have very good scanning and repair tools to get rid of it and I have had several friends who have had to do this. All were successful. If I can help further you may write me at [email protected]. DrTom4444

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