Just purchased a Dell Inspiron E1705 with mobile capabilites. Service is with Cingular. Every time I go surfing on the web at some point I will get this blue screen telling me windows has shut down to protect the computer.

Dell tech support has been useless in solving this problem.

Any ideas?

More information would be good.
Like what operating system, Browser ?
What service do you have from Cingular (dial-up, DSL, Cable)
What security do you have (anti-virus/firewall)
What you are doing when this happens ?
Error messages?

The more information you give us the better we are able to resolve your issues.

Oper system is XP, browser in internet explorer
Service is Cingular wireless
Anti-virus is PC Cillin
It varies, I can be accessing my bank or other web sites, and some times I am doing nothing when it appears.

Error message is a full page, if there is a way to attach a picture I can do that

When was the last time you did some serious maintenance on your system ?

System maintenance includes:
Defrag
FULL patching
Virus scanning
Spyware scanning
Removal of rubish files

Defrag is an inbuilt function in XP.
Open My Computer > Right click C: > Tools Tab and it's there.

To make sure everything is running fine run both anti virus and anti spyware apps in normal AND safe modes. (make sure that they are updated first ! ;)) (AVG is good and free AV)
(A couple of good removal tools are Spybot and Adaware)

ALso an on line virus and spyware scanner is Trend Housecall

Just a note; actively running two AV's on one machine can cause problems.
So if you are thinking about it make sure your current one is disabled first.
Same thing applies to online scanners as well.

Removal of junk files is easy with CCleaner a free app that does exactly what

If all this fails then a repair install may be in order:

Here's the official Micro$oft way of doing it,
And Here's one with screen shots.

Basically this installs windows over the top of your current setup.
So you don't loose any information you already have.

This is a brand new computer with nothing added. Everything there is from Dell

I always remove pre-installed junk that comes on a new computer. Most of it is useless, or just plain problematic.

If you plan on keeping this machine instead of sending it straight back, I would remove all the extra stuff that you don't want. It should have come with a few CDs that will restore it back to factory settings, so the risk is small.

Once you get rid of everything you don't want, clean up after yourself. I use TuneUp Utilities, but there are many other programs that will straighten things up afterwards.

Also, update drivers.

If, after all that, you still get bsod, I would just send the thing back.

My Inspiron E1705 id doing the same thing. I get the blue screen and always have the minute I got it out of the box. I think Dell has a problem. So far they think the Trend Micro is interfering with the Dell air card 5510. I have been through hell with tech support from restoring the whole computer to replacing the hard drive. I had not installed any software, this was a new system out of the box.

Sherry

I finally raised enough H### with Dell that they sent me a new computer which works fine now.

I am still dealing with this issue with my Dell. I can't get Dell to replace the computer. Brand new and I can't use it. Any ideas how I can get Dell to stand behind their product, just send it back in a box??

I get the same problem with my computer. How did you raise enough H### to get them to send you a new one?

What I did with HP was get hold of the president of the companies email addy -- wrote up a nice long letter with all the issues I had been having over the past month dealing with them.
Then I listed about 50 sites like this that I would post said letter to in 7 days if my issues where not resolved.

2 days later I had a new [upgraded also] Computer sitting on my desk. - Also got a phone call asking if everything was OK lol. -- Savage

I found this I think it might help if we can get a hold of who ever wrote it
Jason Johnson's Blog

Just so you know, Dell did make good on the computer. They sent me a brand new one. One problem was the Trend Virus software was conflicting with the Dell air card. There was another problem too that was causing the BSOD and the DMBCU.exe to cause the END error screen.

The sad part was I hassled with their tech support for 3 months before I finally emailed their management to get involved.

The new computer works great with McAfee installed on it instead.

Sorry for the delay in answering.

I sent Michael Dell a certified letter stating the problem, all of the failed attemps by their support people to correct the problem, and that I wanted a new replacement unit that worked. I finished by let him know that when my Citibank bill arrived I would dispute the charge unless I received the requested new laptop. I also sent the same message to the support group. Within a week I received the replacement.

Hi ,
I been having problems like you about the blue screen brought the same notebook you. They have replacement my it was getting worse as the time went on lost every thing I work on . And corrupt my files and etc did. And this my error this mind what comes up with as soon I got my replacement this one is doing the same think. Now are come out replacement hard drive mother board , etc. but tech support isn't very good.
They are suppose to come out this week, here is my error I hope they get fix spend lot off money. Get something not much good
Hardware Malfunction call your Hardware vendor for support NMI Parity check/ Memory Parity error the system has halted

And other error is Cwndsession monitor I explore exe application error

The Instruction at “0x62304390” referenced memory “ 0x62304390”

The Memory could not read click OK to terminate program.

Joyce

Quote:

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Originally Posted by sherryj

I am still dealing with this issue with my Dell. I can't get Dell to replace the computer. Brand new and I can't use it. Any ideas how I can get Dell to stand behind their product, just send it back in a box???

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You poor gal I hope my now you got replacment keep after then until they do but I got replacemt and mind doing the same thing again . They are come out replace hardrive and etc this week if they don't go to BBB and put in complain they have a webpage and their place to E mail and etc Joyce

Quote:

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Originally Posted by Dr1757

Just purchased a Dell Inspiron E1705 with mobile capabilites. Service is with Cingular. Every time I go surfing on the web at some point I will get this blue screen telling me windows has shut down to protect the computer.

Dell tech support has been useless in solving this problem.

Any ideas?

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One way that I have overcome the Blue Screen of Death is to switch from Internet Explorer. My Blue Screen only appeared when I was online. I downloaded Mozilla Firefox several months ago and NO BLUE SCREENS EVER!! No "??? has performed an illegal operation and needs to shut down" messages either. I hate Microsoft and IE. I also have a DELL, but I have had numerous other brands and still received the blue screen. Try Mozilla Firefox and I promise you will not go back to IE. Hope this helps!!

I tried Mozilla. Kind of hard to get around, and was an eye-sore (to me, at least).

And what's wrong with Microsoft? I haven't gotten the "blue screen of death" once. Ever.