Comment on JudyKayTee's post
Thank you so much for your help.
Comment on AtlantaTaxExpert's post
The taxes have been withheld since January of this year. After a couple of inquiries John Hancock sent her a W-7 and W-8 with the following instructions.
Enclosed please find a new W8BEN form to be completed. This form must be completed in its ENTIRETY, as well as line 6 must be correctly completed every 3 years, in order to be eligible for the foreign tax exemption. Under IRS regulations, if this information is not correct the foreign tax rate is 30%.
If you do not have a valid Social Security Number or ITIN, you must apply for one with the IRS using form W-7. The completed W-7 form must be sent directly to the IRS for processing. Once you have been assigned an ITIN number you can complete the W-8BEN and return it to our office.
My friend has tried to get an appointment with the Frankfurt tax office, but as yet has not been able to get through to them.
My friend lives on a fixed income, and I sincerely appreciate your help in this matter.
Sue