High Efficiency Propane furnace eating fuel
We have a brand new house, state of the art windows, insulation and HVAC. The house is kept at 14 degrees C and the outside temps rarely go below -10 degrees C and hovered around -2 to +5 during the month in question. The house is roughly 2000 square feet.
During the last month, the furnace has used 386 liters of propane costing us over $300.00. Even though it rarely runs. It is rated at ~50,000 BTU. This house's insulation is excellent. Without running the furnace at all, the house will stay at between 13 and 14 deg C overnight with just the heat from the appliances, lights and Dogs.
My question is... Why would the brand new, state of the art furnace cost far more than heating the house with ceramic space heaters? I have soaped the connections from the tank to the house and found no leaks. The HVAC guys that installed it refuse to come out and check the system, saying that it is fine. I find it odd that the furnace is using this much propane, approx 11 liters a day, translating to about 258,000 BTU per day. Something is definitely not right here.
I understand that this is not enough information to pinpoint the problem, but suggestions as to where I can look would be greatly appreciated.