No heat in finished basement room
I have a finished room in my basement with a drop ceiling where the heat vent is. Another vent near the floor I assume is the return. This room is cold and no air comes out of ceiling vent when furnace is cranking. Traced the ducts back to the furnace and appears both are attached to the same trunk line which I believe is the supply. Does this cancel each other out? Otherwise I would think this room would be toasty with 2 supply ducts. Shouldn't one of these be attached to the return? Thanks