Hello this is at my moms Im not there but Ice and Ice Cream in Freezer Melted temp in Ice box 40 deg OK She here's fan running but not sure about compressor. Water on the floor under the unit. Could the defrost be stuck on? Also she had little food and went to store and brought a lot home on Thursday then problem stated this Saturday AM. But new food was cold as it is below freezing outside. Both controls were set to 4.