So I got my vertical labret done 2 weeks ago now and its not healing any better, it looks like its getting infected and there's crusty stuff around the bottom but you can't see it but I can sure feel it I'm up to cleaning it 4 or more times a day, Is that normal

No! Get it out, and get some antibiotics!

You are OVERCLEANING your labret. Stop. And return to saline soaks twice or three times a day MAX. Two weeks is the height of the healing period. Just leave it alone when you're not cleaning it and it should be fine.

If it's really bad, there is a product called glyoxide I've found works with the interior part of my lower lip labrets and my medusa.