What other ways can I communicate bad customer service?
I recently had a HORRIBLE experience with Universal Pest Control - Peoria, Arizona.
1. They killed our dog. They didn't refasten our back gate in November, 2005. Our beloved family dog Domino (Boston Terrier) escaped and got hit by a car shortly after. After searching for him for hours, I found our dog dead on El Mirage Road late at night. Our entire family still cries over this. When informing Universal Pest Control, they stated "OK, we'll note to secure the gate well on your file." No apologies - no compassion.
2. We recently - and accidentally - wrote a check out of the wrong checkbook (old, cancelled checks were lying around from an old bank account) to them for $31. Instead of billing us or asking us to pay double the next month, they turned my wife in to the Maricopa County Attorney for writing bad checks. For $31!!
We had been loyal clients for 2 years.
We forgave them for killing our dog, but my wife made a simple mistake and they are crucifying her and trying to get her fined $2500 and 6 months in jail. My wife is a mother of two and we aren't criminals.
In my opinion, Universal Pest Control in Peoria are a bunch of slime bags and I would highly suggest using someone else.
Nothing they did was considered illegal, and although I'm 150% sure they were responsible for leaving the door unlocked, it's difficult to prove.
Besides BBB, are there any other ways you'd recommend to get the word out about Universal Pest Control?
Customer service in a lot of businesses has gone downhill and BBB is rarely effective. Any other strategies you'd suggest?