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-   -   Need help getting access to my PayPal account (https://www.askmehelpdesk.com/showthread.php?t=523795)

  • Nov 7, 2010, 03:14 PM
    flossie
    Need help getting access to my PayPal account
    OK... I'll admit it, I'm getting old and they say the mind goes first!:rolleyes::o

    I have a PayPal account but I registered for it with an email I no longer have access to.
    I can't remember the password.
    My phone number has changed since I registered.

    In order to call customer service at PayPal, you have to friggin' (pardon my French but I am FRUSTRATED! ) log in to your account!! H--E--L--P!! What can I do??
  • Nov 7, 2010, 04:58 PM
    Eileen G

    Open a new account. I'm assuming your Paypal account had a zero balance on it, so you may as well open up a new account with your current e-mail address.

    You could just e-mail Paypal and explain, but the new account is likely to be simpler.
  • Nov 7, 2010, 05:21 PM
    flossie
    There is a balance that's the problem.

    I did try emailing them from their website. Once I had finished explaining everything and click on submit, I got a message telling me that the operation I was trying was unsuccessful.
  • Nov 7, 2010, 05:31 PM
    Eileen G

    Try sending a direct e-mail to [email protected]

    Or get a friend with a Paypal account to log in and get the local phone number for you to ring. I could give you the Irish number if you like, but the phone call is likely to cost more than the balance.
  • Nov 7, 2010, 05:43 PM
    flossie
    Thanks Eileen! I'll try that address.

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