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-   -   How do I collect a refund after 6 months that a retailer refuses to give? (https://www.askmehelpdesk.com/showthread.php?t=522442)

  • Nov 2, 2010, 07:45 PM
    frustrated773
    How do I collect a refund after 6 months that a retailer refuses to give?
    Retailer in another state refused to refund a returned item. Misleading emails led me to believe he would refund. Never did. Now 6 months have gone by. Credit company will not refund after 90 days. Is there any legal action I can take to pursue this. It was only $29.99... but it is still my money.
  • Nov 3, 2010, 10:48 AM
    ebaines

    Did you actually return the item?

    I would start by contacting customer service for your credit card. Even though the 90 days is past, they may be willing to help on your behalf. You can't withhold a payment at this point. But you can still dispute it, and perhaps win a credit back.

    Here's some good info on how to escalate: How to dispute a credit card bill with a merchant
  • Nov 3, 2010, 02:54 PM
    frustrated773
    I did contact my credit card company and they stated I had to report it within the 90 day period. They said there was absolutely nothing they could do. Thank you for your thoughts anyway.
  • Nov 3, 2010, 02:59 PM
    frustrated773
    AND YES... I Actually Returned the Item.
  • Nov 3, 2010, 03:00 PM
    Fr_Chuck

    Yes you have a limited time to dispute a charge on your credit card. While of course you can try to sue them in small claims court, not sure they would even paid if you won.
  • Nov 3, 2010, 03:10 PM
    ebaines

    If they have a no-return policy then they should resend the item back to you, so at last you have that in exchange for your $29. Just curious - was this something you bought from a commercial retailer, or was it on eBay or Craigslist or the like?
  • Nov 4, 2010, 01:44 PM
    frustrated773
    Comment on ebaines's post
    I bought it from a commercial retailer. They refuse to answer any emails. They do not have a no return policy.

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