Hi, I really need strong advice get me out of this sadness...

I got promoted recently and my role more close to the sales and design... however we have new tool which want to sell to the client I never deal with the tool before... I try to go through the manual and reading resources but I didn't manage to understand much about it... a senior guy was assigned to help me out.. he ask me to prepare the design and he will review it... the software gives maessages of errors and I couldn't manage to fix the errors.. I send him the file and I ask for help... he never pick up my call or answer my communicator messages.. till one time he call back and he sound like angry because I keep calling him... he said if the desing failed why you send it to me?! And he keep scrawling me like I'm a kid... I felt so demotivated and sad.. and worse came to worse him and another senior guy called my manager and start complaining that they didn't run the tool before but they only read th manual and they manage to present to the client... I feel so down and shameful that I failed in this part... also when I remember the way he talk to ma it was so humaliting :(((

Sorry, but it is time to suck it up!

Your current position requires that you understand how this tool works (by tool I am guessing that you mean some software application).

You were promoted to the new position because someone believed that you could handle the job requirements. Now it is time for you to believe in yourself!

If you want to understand how the tool works, then you need to get your head inside the tool and learn how it thinks.

If you are getting error codes that you don't understand, re-read the cause and effect of the error.

For example, If the tool requires a certain size of paper (Just for a simple example) and it is not in the device, then you should expect an error code. This code should tell you that something is wrong with the size of paper being used.

I know when I had to work on stuff I had never seen in the lab before, I feared it. I was literally afraid that I would not be able to use the device and look stupid to those around me. Trust me, as your experience gets stronger, your fear will go away.

It is never easy to learn something new. That's a constant challenge. You can do it. You have to do it just to keep your new position.

As to your senior co-workers, they may behaving the way they are because they do not think you are trying or learning fast enough. Or they may well be afraid that if you get good enough that you might replace them.

If I were you, I would would spend every working moment I had learning this tool. Think like the tool.

One final thought, the tool is just a tool. It's supposed to make your life easier. Let it do it's job.

By the way, what is the tool you are trying to learn?

Thanks a lot for the advice... actually the tool we run it in the oil wells... I'm not the type who learn fast by reading I get lost and become overwhelmed.. most of the time I need someone to explain to me then I got the idea... you know I manage to find a guy more open to explain to me and then it become easier to understand what is on the manual.. but still hurts when I remember what the guy say... and when I imagine that he keep complaining to people about it I feel so ashamed that all the people knows what happened and some of the colleagues were beside him when he talk to me... :(

May I suggest that when you read the manual, you try to picture in your mind what the book is telling you.

Use your ability to imagine the tool is in front of you and you are using it.

Also, if you can practice with the tool in an off-line environment try to simulate errors.

For me, If I learn how to cause the error and I get the error I was expecting the correcting the error becomes easier.

I cannot speak to working in an oil field. I image it is quite demanding. But I understand the pressure.