I want to add to my question by saying that I found and printed the answer to a similar question on a similar faucet, but that solution did not work for this faucet. I looks as though it should. The answer was for Lady Lux and said to pull out the hand spray and lift the goose neck and tighten screw. But we tried that and couldn't lift the rigid goose neck enough to get a wrench in. Hope you can help us. Thank you.