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  • Aug 10, 2010, 04:48 AM
    suemriley
    Apple help desk
    Everything working fine, ability to print to wireless printer no problem then…
    New High Speed internet connection with new password.
    Printer is a Cannon MP620 series – wireless. I can no longer access the printer.
    I tried to re-install the printer hardware and it takes me through all the steps and when I get to the screen to show the printer there is no printer showing.
    Tried to trouble shoot as best I could but no luck.
    Under Utilities there is no printer showing either.
  • Aug 11, 2010, 04:17 AM
    cmeeks

    The new internet connection may have changed your network settings, especially if you received a new modem-router-access point. Try shutting down the printer and restarting if your IP addresses changed and the printer is set up as DHCP this should force the printer to retrieve and apply the new information from your network.
    I am not failure with your printer if you can print a configuration page or view your network settings this should tell the story . Most home networks ate addressed as 192.168.x.x. this block of IP addresses are non routable meaning they are not used on the internet and are reserved for private internal networks behind a router. The numbers in the third place after the 192.168 need to match for the devices to be on the same network. If you need to change these settings change the printer's address to be in the same network as the router.
  • Dec 24, 2011, 04:41 PM
    leoniedenney
    How do I download the cannonmp620series to my iPad? That is the printer I have in the house. Leonie

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